Policies

We love our Customers. Your satisfaction is our first priority!

We know you're gonna love your purchase from Posh Equestrian. But in the event that an item is incorrect or does not fit, follow the procedures outlined below under Returns/Exchanges.

Need a gift? Let us know and we'll happily select it, wrap it, and ship it!

Sales Tax: All shipments outside of Maryland will not be charged sales tax. Maryland residents will be charged 6% sales tax.

Shipping:

We ship our orders directly from our warehouse located within the US and from various locations world wide.

If shipped from our Maryland warehouse, you should receive your order in three to five days. If shipped from one of our international warehouses, it may take up to two weeks to receive your order.

If an item is out of stock or on back order, we will notify you by email of the shipment status.

We use USPS First Class or USPS Priority Mail as our standard methods of shipment (depending on item weight). Orders shipped from our international warehouses are shipped via E-Ticket directly from the warehouse.Tracking numbers will be provided for all shipments.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number after we have shipped your order. 

 

The tracking number may show up in the postal system as untraceable. But don't worry, it may take 2-5 working days for the tracking number to be reflected in the mailing system. If you do not see an update on your tracking, get in touch with us via email at Posh_Equestrian@verizon.net and our friendly customer service will check your order!

 

If you ordered multiple items and only one shows up: Don't worry if you receive different items of your order separately, they will all reach you eventually. To expedite service, we ship out items individually depending on the warehouse it is being shipped from. You will not be charged extra if your purchase is from two or more warehouses, that is on us! We try to let you know via email if products will be shipped out separately.

We cannot guarantee times of arrivals. Also, as much as we would like to, we do not assume responsibility for items once they leave our facility. If you do not receive your parcel, please contact your local post office. We are not responsible for lost or stolen packages.

Due to our rapid inventory change on a daily basis, all items listed online are not guaranteed to be in stock at the time of order. If an item is out of stock, your order will be automatically canceled and you will receive a full refund.

Returns/Exchanges: Hopefully you will love your purchased item from Posh Equestrian. But in the event that you need to return/exchange an item, we offer a 7 day return policy. If we don't hear from you within 7 days of receipt of your merchandise, we will assume you are happy with your purchase and consider the sale Final. We accept returns for credit or refund as long as the items are returned unused, unwashed, with all original tags attached, and in the original package. It will be your responsibility to ship the item back. Ship to:

Posh Equestrian
4010 Willow Bend Court
Ellicott City, Maryland
21042

When making an exchange or return, please contact us by email at Posh_Equestrian@verizon.net prior to the return/exchange. Be sure to add a note to your return stating "exchange" or “return”. If making an exchange, list the new requested item including the original order number and full name in which the order was placed. If the requested item is out of stock, you will then be contacted as soon as possible and a credit will be issued. If you wish to exchange, we will contact you concerning  applicable shipping costs.  Please note that (for your protection) we do not store credit card information, so we will contact you with charge charge information for return shipping. 

Shipping fees are not refundable. We strongly suggest insuring your return for the full purchase price due to the fact that Posh Equestrian is not be liable for lost packages.If you have any shipping related questions, feel free to contact us at Posh_Equestrian@verizon.net

Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.